Shipping policy

 

Croknok Shipping Policy

Thanks for choosing Croknok! Here’s everything you need to know about how we handle shipping to get your gear to you. Croknok operates from Florida, USA.

Shipping Notice

We ship to the United States, and some international markets such as Canada, Europe, the United Kingdom, Australia, and New Zealand. At checkout, you can select a shipping destination from these countries.

Shipment Processing Time

We process all orders within 1-3 business days. Our partnership with reliable fulfillment partners ensures quick and efficient shipping, even during busy periods. If there are any delays, we’ll email you.

Delivery Time

You can typically expect delivery within 7-18 business days. *IMPORTANT: Delivery times are estimates and can vary based on your location. Make sure to select your country at checkout to confirm availability.

Order Cancellation Policy

Orders get processed as soon as possible. If you need to cancel, contact us immediately to see if it’s not too late to avoid fees. For orders already shipped, follow our return procedure once you receive it.

Handling of Incorrect Addresses

Make sure your shipping info is accurate. Incorrect addresses might incur extra charges for redirecting or reshipping. Double-check your details to avoid delays or additional costs. We offer one free resend for packages returned due to logistic issues; subsequent returns may be subject to processing fees.

Local and State Taxes

Local and state taxes apply where relevant to product purchases and shipping charges.

Customs, Duties, and Taxes

Croknok isn’t responsible for customs, duties, or taxes on your order. If applicable, you are responsible for these additional charges.

Damages and Incorrect Items

Check your order when it arrives. If you get defective or incorrect items, contact us immediately with a photo of the item within 7 days to ensure your return rights.

Shipment Confirmation & Order Tracking

Once your order is shipped, you’ll get a Shipment Confirmation email with a tracking number, which becomes active within 24 hours. This way, you can track your package’s journey to your doorstep.

Shipping and Address Confirmation

Double-check your shipping details to prevent delays or extra costs. Incorrect addresses can lead to delivery issues, so please verify your information at checkout. If you provide the wrong address, extra charges for redirecting or reshipping may apply.

Policy Updates and Compliance

This policy can change at any time without notice. Check back periodically for updates.

Customer Support

For any questions, concerns, or assistance, please reach out via the contact page on this site. Here to help.